V. ENFORCEMENT OF BONUS TERMS

V.1 Misuse of Bonuses

If Betgr8 determines that a user has accepted a bonus or promotion with the primary intent of generating a positive expected value through known exploitation techniques aimed at cashing out the bonus, Betgr8 reserves the right to:

  • Forfeit the entire bonus balance in the user’s account
  • Invalidate any transactions or gameplay that contravene these terms
  • Void any bonuses and all winnings obtained through fraudulent behavior
  • Withhold any winnings derived from such transactions or gameplay
  • Retain any real money wagered and lost while attempting to meet bonus requirements
  • Close the customer’s account

V.2 Abuse Through Multiple Accounts

In cases of suspicious behavior, such as using multiple accounts to convert bonuses into real money (e.g., placing bets on the same sporting event with different outcomes to ensure a guaranteed win), Betgr8 reserves the right to:

  • Void all related bets
  • Cancel all associated winnings

Betgr8’s decision in such matters is final.

V.3 Breach of Terms Resulting in Collusion or Fraud

If Betgr8 reasonably believes, at its sole discretion, that a user has breached these Terms of Use through collusion, fraud, or other activities aimed at defrauding the platform, Betgr8 may:

  • Suspend the user’s account for up to 90 days
  • Restrict the user from withdrawing funds, making deposits, or placing bets
  • Prevent the user from accessing their account
  • Terminate the user’s account

V.4 Verification and Investigation

Betgr8 may request users to provide additional documentation in order to verify their identity or investigate compliance with these Terms of Use. This may include:

  • Valid identification documents
  • Documents from the user’s payment provider
  • Proof of source of funds or residence

Notifications of account suspensions may be sent via the user’s registered email address or presented through an online pop-up upon login. However, such notification is not required for the suspension or termination to take effect.

Betgr8 will address issues promptly and may:

  • Request documentation during the suspension period
  • Reactivate or terminate the account (or specific functionalities) after review

If suspicious activity is detected — based on bet size, frequency, or patterns — and cannot be verified with supporting evidence, Betgr8 may suspend or permanently close the account.

If the account is terminated for fraud or other breaches:

  • Bets placed on future events may be voided, and original stakes returned to the account
  • Multiple bets will be recalculated and settled individually where applicable
  • Any remaining bonus or real money balance may be forfeited
  • All open bets may be cancelled
  • The user’s right to access or use Betgr8 services will immediately cease