DEPOSITS, WITHDRAWALS, KYC procedure

1. You can deposit the funds into your Account with one of the payment methods made available by Betgr8. Betgr8 reserves the right to verify the ownership of the payment method(s) used to credit your Account and/or ownership or origin of the funds by requesting supporting evidence from you. If you deposit funds using a payment method (bank account, credit or debit card) that is not registered or issued in your name, and without limiting our rights, we may (i) suspend your Account and/or (ii) request to you additional information and documentation we may deem necessary to demonstrate that you are authorized to use the respective payment method. Your Account may remain suspended until you provide and we verify the information and/or documentation requested. Any bank account you register under the Account, at Account registration or otherwise, must be operated by a licensed bank in the Territory and be registered in your name only. In no way does this limit the other remedies that may be available to us in the event that you did not have permission and authorization to use another person’s payment method or if any of the Services require the deposit(s) to be made from the payment method that is issued or registered in your name. If we determine that a deposit into your Account is made from a payment method held or issued in third party’s name, or from the monies provided to you by a third party to be used for wagering, then we may elect to refund the deposit directly back to its source. If this determination occurs after bets have been placed, your bets will be voided and we will not be obliged to pay any winnings which might otherwise have been payable to you or reimburse you for any loss incurred. Betgr8 does not charge the fees for deposits made by bank transfers, credit or debit cards however, your payment provider’s charges may apply. The minimum and maximum deposit amount may apply depending on the type of the payment method you choose and you can only bet up to the amount available on your Account and subject to the minimum and maximum limits then applicable to the bets. Please refer to our FAQs and help pages. Any deposits that are subject to the bonus promotion offer will be regulated by the bonus promotion rules and may not be available for withdrawal.

2. The Account is provided to you solely to enable you to use the Services and pursuant to the Terms of Use only. Your Account should not be used as a banking facility and will not generate any interest. Deposits should only be made with a view to using the funds to place bets. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, Betgr8 reserves the right to suspend or restrict your Account and to investigate the relevant activity. This may result in the Account being terminated. In such circumstances, we reserve the right, in addition to any other rights we have, to set off from your Account, without prior notice, any bank charges we have incurred.

3. Betgr8 reserves the right to change the payment methods we accept from time to time. Furthermore, in our absolute discretion and without giving reason, we reserve the right to refuse to accept any type of payment method presented to us irrespective of whether we have previously accepted such payment method type from you or would usually accept that payment type from any User.

4. Withdrawal Rules for Betgr8 Accounts
a. Withdrawal Eligibility:
•Users can only withdraw funds from their account if the available cash balance comes from winnings.
•Any funds deposited into the account must be wagered in full before they become eligible for withdrawal.
b. Account and Bank Matching Requirements:
•The name on the Betgr8 account must match the name on the bank account to which the withdrawal is being made.
c. Mobile Number Verification:
•The mobile number used as the Betgr8 account username must match the mobile number registered with the payment provider.
 
5. Betgr8 reserves the right to reject any withdrawal of funds if it appears to be linked with transactions predominantly performed with the purpose of allowing the transfer of money from one payment method to another, including, without limitation, unplayed deposit withdrawals and in the event the User cannot provide satisfactory evidence of the payment method ownership. Betgr8 also reserves the right to request proof of deposit for any transaction and to apply a transaction fee of 1% on any unplayed funds prior to withdrawal.
 
6. Betgr8 may undertake any verification checks at withdrawal as may be required by Betgr8 or by third parties (including, but not limited to, regulatory bodies). Betgr8 may suspend the availability of any withdrawal method and/or the withdrawal function available under the Account until the completion of the verification checks and/or suspend the Account and/or any of the Services availability. Without limiting the provisions of Clause III (3), upon withdrawal request initiated by you, you may be requested to send us a copy of your ID or Passport (front/rear) and any or all of the following documents:
a– in case of credit card transactions, a copy of the card used to make the payment, showing the last 4 digits;
b- We may require you to make a deposit in order to cross check name and last name of your bank account, that must match the kyc documents as per point V.6
c- a copy of an official document (bank statement, debit card statement etc.) no older than one calendar month, showing your name, billing address, account number and Betgr8 related transactions where applicable;
d- any other document that may be relevant in order to complete the check.
Your cooperation and compliance with our requests will speed up the verification process.
 
7. Minimum withdrawal request is displayed on the withdrawal section of the user account. The withdrawals are generally processed within 4 hours from 9 am and 9pm, subject to verification process which may apply. Betgr8 does not accept any liability for any delays which may be due to the payment provider.
 
8. The User shall not attempt any charge-backs, reversals or otherwise cancel any deposit previously made into the Account. If we incur any charge-backs, reversals or other charges in respect of your Account, we reserve the right to charge you for and/or set off from your Account balance the relevant amounts incurred.
 
9. We reserve the right to withhold payment and to declare bets void if we reasonably believe you have breached these Terms of Use, including, without limitation, pursuant to the terms and conditions applicable to any specific Services, you were under the age of 18 when you registered the Account or placed a bet, you were in a jurisdiction that renders your use of the Services illegal, another person made deposits into or withdrawals from your Account , we have not been able to verify your identity of any of the statements you make in the course of the use of your Account or when requested by Betgr8. If you owe any money to us for any reason, we have the right to offset the amount owed against money in your Account (including in any identified duplicate Account), as may be applicable, or money that you have otherwise won, before making any further payments to you or permitting you to withdraw any funds from your Account.
 
10. You are responsible for reporting your winnings to the tax and/or other authorities as may be applicable from time to time.
 
11. If the Cash Voucher option is enabled, you will be able to withdraw also via an agent. Once the payment is processed, go to your agent/shop and provide the Voucher Code and your username, in order to cash out your winnings.
The code is valid only once. Provide it only to your trusted agent/shop. It is the customer responsability to reveal the code only to the trusted agent/shop. The Voucher Code is provided to the customer solely pursuant to the Terms of Use only.