ERRORS AND OMISSIONS

1. Betgr8 makes an effort to ensure there are no errors made in its systems utilized to make the Website and/or the Services available for use. However, human and/or system’s error may occasionally result in errors. Betgr8 reserves the right to correct any error, whenever identified, and to void any event/line contained in bets placed where such error occurred.

2. A number of circumstances may arise where a bet is accepted, or a payment is made by us in error. A non-exhaustive list of such circumstances is as follows: (a) where we misstate any odds or terms of a bet as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction; (b) where we have made a ‘palpable error’. A palpable error occurs where: (i) in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or (ii) in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring; (c) where we have continued to accept bets on a market which should have been suspended or had already finished (referred to as ‘late bets’); (d) where an error has been made as a result of your fraudulent or prohibited activity or activity under your Account in breach of the Terms of Use; (e) where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to any of the relevant terms and conditions applicable to any of the Services; (f) where an error is made by us as to the amount of winnings/returns that are paid to you, including as a result of a manual or computer input error; or (g) where an error has been made by us as to the amount of free bets and/or bonuses that are credited to your Account; (h) where a bet containing incompatible events is accidentally accepted, because of human or technical error; (i) where systems or communication error occurs related to the generation of random numbers; (j) failure of any of our systems; such circumstances being referred to as an “Error“. \

3. Betgr8 reserves the right to: (a) correct any Error made and re-settle the same line of a bet at the correct price or terms which were available or should have been available on the Website at the time that the bet was placed; in such event the line in a bet will be deemed to have taken place on the terms which were usual for that bet; or (b) where it is not reasonably practicable to correct and re-settle under paragraph 3 (a) above, to declare the line of the bet void, deduct the winning and return the stake to the Account, ; or (c) in circumstances where the Error has resulted from your fraudulent or prohibited activity or activity under your Account in breach of the Terms of Use, to void the line of the bet and terminate your Account.

4. If, due to a technical error, system malfunction, human mistake, or any other reason, your account is wrongly credited with funds or winnings, including any overpayment, the following shall apply:

a) Betgr8 will first block any pending withdrawal request until the error is rectified.

b) Any amount wrongly credited or overpaid will be immediately deducted from your account balance.

c) If such funds have already been withdrawn or used to place further bets, you agree and undertake to repay Betgr8 the full amount immediately upon request.

d) Betgr8 reserves the right of set-off and may recover the wrongly paid or overpaid amount by deducting it from any positive balance in your account or from any future deposits or winnings.

e) Any winnings generated from bets placed with the wrongly credited funds shall be deemed void and will not be payable.

5. Neither we (including our officers, employees or agents), nor our partners or suppliers, shall be liable for any loss, including loss of winnings, that results from any Error or any mistake made by you in utilizing the Services.

6. You shall inform us as soon as reasonably practicable should you become aware of any Error and stop immediately any further activity in relation to the Service(s) the Error applies to.

7. If you want to report an Error or have any questions, please contact the Customer Support Team. Please note that any calls to our Customer Support Team may be monitored or recorded for training and quality management purposes and to assist us in quick and effective resolution of queries.

8. In the event that the printed version of a document or of a coupon differs from the web version, the latter shall prevail. In the event of any dispute, the User agrees that the records of our server shall act as the final authority in determining the outcome of any claim.

9. In the event that an error is identified after a winning notification (including but not limited to SMS, email, or website updates) has been sent to a customer, Betgr8 reserves the right to correct or void the winnings in accordance with Errors and Omissions Policy. The final result will be based on the correct and official settlement of the bet, regardless of any prior communication.