XIV. COMPLAINTS AND CLAIMS

1. All complaints regarding a bet placed through the Services or a game played, must be communicated to Betgr8 within 15 (fifteen) calendar days from the date of the settlement of the bet, or if still pending, from the date of acceptance of the bet. All complaints must be addressed to Customer Services, and need to include your Account User ID and the details of the bet.

2. All claims with regards to unresolved complaints or any disputes regarding the outcome of the complaint resolution must be sent in writing to Customer Services, to the Company address via post, and also via email, within 15 (fifteen) calendar days from the date of the resolution of the complaint. Ensure to include your Account User ID, your mobile number, the details of the bet your claim relates to and copies of the relevant correspondence with the Customer Service. Failure to provide the correct and full details, or requests sent after 15 (fifteen) calendar days from the date of the resolution of the complaint, will result in disregarding the claim.

3. Without prejudice to any rights under these Terms of Use or in law, Betgr8 reserves the right to suspend the Account and/or refuse the acceptance of any bets, and/or not to grant or withdraw any promotional offers under your Account once the claim has been received and until its complete resolution.

4. Without prejudice to the provisions of Clause X (8), the User acknowledges that the outcome of the games played through the Services shall be determined by the random number generator where applicable and the results that appear on the game server will at all times prevail. You further agree that our server records will be the final authority in determining the terms and circumstances or your use of the Services and the associated results.

5. Offensive or rude language, as well as malicious or damaging comments, will not be tolerated while contacting our staff or while discussing our products and services in any media, network or forum. Any infringement of this policy will result in a suspension or termination of the Account and any such other remedy or action as may be permitted by law.