CASINO, VIRTUALS AND GAMES TERMS & CONDITIONS

The following rules govern the end user’s use of all the Betgr8 interactive games betting products and services (the “Games”) offered via the “CASINO”, “VIRTUALS” and “GAMES” tabs of www.betgr8.com . They form part of the Operator’s General Terms & Conditions, which apply to all the Games. By placing the Games Bet the customer accepts these Gambling Rules.
In the case of any inconsistency between the General Terms and Conditions and any of these Gambling Rules, the General Terms and Conditions shall prevail.

GENERAL GAMES RULES

1. The Operator will accept Games Bets that are made online via your Account.

2. Maximum Limit per Bet, draw, hand, or spin

Betgr8 applies a maximum winning limit per individual bet, draw, hand, or spin. This limit varies depending on the game, but will not exceed the amounts listed below, based on the currency of the player’s account:

Currency	Maximum  Winning *	Country
KES	750,000	Kenya
NGN	2,500,000	Nigeria
ETB	200,000	Ethiopia
USD	5,000	Other
EUR	5,000	Other

*Note: This limit includes the original stake, and includes multiple bets on the same draw, hand, or spin.

If a player places multiple bets on the same draw, hand, or spin, the combined winnings from those bets must not exceed the maximum winning amount listed above. Any winnings exceeding the cap may be voided and not paid.

Players are entitled to receive winnings only up to the maximum Winning limit, even if the potential payout displayed on the bet slip exceeds that amount. This applies regardless of whether the player was notified at the time of placing the bet.

For example, if a player places two bets on the same draw/hand/spin, the limit applies to the total winnings from both bets combined.

This per-bet limit applies independently of any daily or weekly payout limits.

Betgr8 reserves the right to update the maximum winning limit at any time by publishing the revised limit on its website.

Winnings calculated to more than two decimal places will be rounded down. For example, a winning of 10.012 will be credited as 10.01.

3. Maximum cumulative casino payout

The maximum amount you can win from casino games is limited based on the local currency of your account, per day and week:  

• Daily Limit (per 24 hours: 00:00 – 23:59 local time) 

• Weekly Limit (Monday 00:00 – Sunday 23:59 local time) 

Currency	Casino Daily Max Gross Winnings*	Casino Weekly Max Gross Winnings*	Country
KES	1,000,000	2,000,000	Kenya
NGN	7,500,000	15,000,000	Nigeria
ETB	500,000	1,000,000	Ethiopia
USD	$10,000	$20,000	Other
EUR	€10,000	€20,000	Other

If your winnings exceed the limit, the excess amount will be deducted from your account. 

*Casino Gross Winnings is defined as: The sum of all casino and games winnings within the period, minus the sum of all stakes placed during that same period. These limits apply per user or group of related accounts (e.g., same household, IP address, payment method, etc.). If your cumulative daily or weekly gross casino winnings across all Betgr8 casino and games tickets exceed the relevant limit, any winnings exceeding the cap will be adjusted and removed the excess amount from the customer account.  For example, if your total winnings for the day amount to 1,200,000 and the daily limit is 1,000,000, the extra 200,000 will be deducted from your account and will not be refunded. These limits apply per individual user or group of users, including betting syndicates or customers acting in coordination, or multiple accounts under the same name or within the same household ('related accounts'). If the cumulative daily or weekly payout (casino gross winnings), across all related accounts exceeds the limit, any subsequent winnings will be adjusted and deducted accordingly. The customer will not be entitled to receive any amount exceeding the maximum cumulative payout limit, regardless of whether or not they were notified at the time of placing the bets. 

The cumulative payout limits apply across all winnings from multiple bets within the relevant period. Individual bet winnings remain subject to the maximum per-bet limit as outlined in Rule 2.

4. Maximum cumulative virtual payout

The maximum amount you can win from virtual games is limited based on the local currency of your account: 

• Daily Limit (per 24 hours: 00:00 – 23:59 local time) 

• Weekly Limit (Monday 00:00 – Sunday 23:59 local time) 

Currency	Daily Max Gross Winnings*	Weekly Max Gross Winnings*	Country
KES	1,000,000	2,000,000	Kenya
NGN	7,500 ,000	15,000,000	Nigeria
ETB	1,000,000	2,000,000	Ethiopia
USD	$10,000	$20,000	Other
EUR	€10,000	€20,000	Other

 

If your cumulative daily or weekly gross virtual winnings exceed the respective limit, any excess amount will be deducted from your account and will not be refunded. 

Virtual Gross Winnings is defined as: The sum of all virtual game winnings within the specified period, minus the sum of all stakes placed during that same period. 

Virtual Game refers to any game under the 'Virtual' tab, including GR8 League and Instant League. 

These limits apply per individual user or group of related accounts (e.g., same household, IP address, payment method, etc.). 

If the cumulative daily or weekly virtual payout across all related accounts exceeds the specified limit, any subsequent winnings will be adjusted and deducted accordingly. 

Customers are not entitled to receive any amount exceeding the maximum cumulative payout limit, regardless of whether they were notified at the time of placing their bets. 

The cumulative payout limits apply across all winnings from multiple bets within the relevant period. Individual bet winnings remain subject to the maximum per-bet limit as outlined in Rule 2.

5. Valid Games Bets
A Games Bet is deemed accepted only when the Operator has allocated an identification number (a “Bet ID”) to it. A bet is valid only if you have sufficient funds on your account, otherwise it will be rejected.

6. Betting history
If you wish to view details of your Games Bets at any time, you may check the Bet List available within the relevant Game.

7. Random number generator
To ensure that the Games are completely fair, all results are produced by a random number generator (“RNG”). The methodology of the Operator’s RNG has been evaluated and certified by an independent third party testing company.

8. Connection failures during game play
A ‘Draw’ is the selection of a result for a game on a random basis. Our games are defined as either “Draw On Demand” or “Common Draw” games.

• Draw On Demand Games – A game where the result is unique to each player (eg slot machines, video poker, keno and single-player roulette).

• If connection is lost whilst playing a single-stage Draw On Demand game (eg a scratchcard), the game will be completed automatically for you.

• If connection is lost whilst playing a multi-stage Draw On Demand game (eg a slot machine that has a bonus round), if your game has not yet entered the second stage before loss of connection, the game will be completed automatically for you. Should you have proceeded to the second stage, where possible your game details will be retained so that you can log back in and continue play.

• If, for technical reasons it is not possible to allow game play to continue on your return, in the case of an unfinished Casino game (eg Blackjack), your hand will be completed as a STAND and you must accept the result of the STAND whatever the outcome of the House hand. In the case of a non Casino game (eg a keno game), the game will completed automatically. All bets will be settled (win or lose) in the usual manner.

• When connection is lost during a Draw On Demand game, only the current game is handled. If Auto Play was used by the customer to specify further games, the pending games will be cancelled. No funds will be removed from the customer’s account in relation to the cancelled pending games.

• Common Draw Games – A game where more than one player is able to bet on the outcome of a specific draw, and the draw determines the results for all players (eg. common table roulette). In the case of Common Draw games, draws will proceed even if you are not logged in. Therefore, all Games Bets that were placed successfully prior to connection loss will be honoured and will be settled (win or lose) in the usual manner. If you reconnect to the game before all Games Bets are settled, any remaining unsettled bets will be visible in the bet slip.

• NOTE: In the case of a connection loss in respect of either a Draw On Demand game or a Common Draw Game, you will be able to see your bet details via your Bet List in the specific Game once you are reconnected.

9. Playing for real
To play the Games for real money, you must login to your account using your username and password, as required by the General Terms and Conditions.

10. Playing for fun
To play the Games for fun, select the Play for Fun option. You will then be able to play with virtual money. All winnings or losses will also be virtual.

11. Void bets
In the unlikely event of a Games Bet being declared void, your original stake will be returned. MALFUNCTION VOIDS ALL PAYS AND PLAY. Any technical malfunction of any sort, including but not exclusively software, hardware or connection malfunction, will result in all affected Games Bets being declared void, irrespective of any indicative result.

We further reserve the right to declare a Games Bet to be void if:

• Only partial or incorrect bet details are available;

• We have any suspicion that the customer is participating in fraud, collusion, money laundering or other illegal activities;

• We believe the customer to be under the age of 18 or below the legal age required for gambling in his or her jurisdiction;

• Acceptance of the bet would exceed set game limits;

• The stake amount is not available in the customer’s account;

• An error (human or otherwise) or system failure results in incorrect odds being used;

• Technical faults such as communication failures, defects, interruptions, delays, viruses, denial of service attacks, or data corruption occur; or

• If a technical defect produces excessive or irregular winnings.

Should a bet be settled incorrectly due to error (human or otherwise) or system failure, the settlement will be deemed as invalid and will be reversed. Should the customer have insufficient funds in their account to allow this, the customer will be required to return the necessary amount to the Operator.

12. Games use
The Games are to be used solely for personal entertainment. Any other use of the Games or any related elements (eg graphics, text, etc), including but not exclusively any business or professional use, is strictly prohibited and is a direct infringement of the proprietary and other rights of the Operator, who may take any legal action to enforce such rights.

13. Open Casino Bets
You may redeem your casino winnings within 72 hrs from your bet. Unredeemed casino winnings will be cancelled.

14. Complaints
If you have a complaint regarding the outcome of a bet on any Game, contact the Customer Service team within 72 hours via the email address provided in Contact Us, setting out your complaint in full, including detailed timings. The Operator will investigate the complaint using data from its own systems. You hereby agree that the ultimate complaint decision rests with the Operator acting reasonably in the light of all the available evidence, and is final.

15. Liability
You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the software developer of the Games for any matter, cause or thing involving your participation in the Games or otherwise. You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the Operator in respect of the use, misuse or abuse by you or by any third party of your account, or in respect of the conduct of other customers, or in respect of any technical faults or defects, including but not exclusively those set out in section 11 (VOID BETS).

Whilst the Operator will take reasonable steps to co-operate with a customer who wishes to self-exclude, the customer hereby agrees that the Operator will not be liable if a self-excluded customer gambles with another operator, or if the self-excluded customer continues to gamble with the Operator using accounts with different or rearranged registration details, or if the customer otherwise tries to evade the effect of the self-exclusion.

The Operator’s total liability to you at any time shall not exceed the amount of Game Bet and the amount of the winning.

16. Changes to these rules
The Operator reserves the right to change any of the Games and these Gambling Rules (including any Individual Game Betting Rules) at any time in accordance with the General Terms & Conditions. The current version of the Terms and Conditions is valid for the latest review of the website.