CASINO, VIRTUALS AND GAMES TERMS & CONDITIONS

The following rules govern the end user’s use of all the Betgr8 interactive games betting products and services (the “Games”) offered via the “CASINO”, “VIRTUALS” and “GAMES” tabs of www.betgr8.com . They form part of the Operator’s General Terms & Conditions, which apply to all the Games. By placing the Games Bet the customer accepts these Gambling Rules.
In the case of any inconsistency between the General Terms and Conditions and any of these Gambling Rules, the General Terms and Conditions shall prevail.

GENERAL GAMES RULES

1. The Operator will accept Games Bets that are made online via your Account.

2. Maximum limit per bet
Betgr8 operates maximum limits per bet that varies according to the individual game being played, but in any case it will not exceed 500,000 kes, 2,500,000 naira, 200,000 birr (ETB) or $5,000 USD dollars or €5,000 EUR per casino, game or virtual bet, according to the local currency of the player account, including the stake played. The Customer will not have the right to receive the winnings exceeding the maximum limit per bet whether or not the Customer was notified at the time of placing the bet or otherwise that potential winnings per bet would exceed the per bet maximum winnings amount. In the event the potential winnings included in the bet slip exceed the amount of the maximum winning per bet, the Customer will have the right to receive the winnings in any event up to the maximum winning indicated above. Betgr8 reserves the right to vary the maximum winning per casino, virtual or game bet at any time by publishing the new limit on its website. In the event a bet is winning, and it shows 3 decimal on the bet slip (eg 10.012 in local currency of player account), the winning credited will be rounded down to 2 decimals (therefore 10.01 in local currency of player account).

3. Maximum cumulative casino payout
The maximum cumulative casino payout for Betgr8 within any given 24 hour period (between 00:00 and 23:59:59 UTC time - Universal Time Coordinated), will not exceed 1,000,000 kes, 5,000,000 naira, 500,000 birr (ETB), $10,000 dollars or €10,000 EUR gross winning, according to the local currency of the player account (the “daily payout limit”). The maximum cumulative casino payout for Betgr8 per week period (between Monday at 00:00 and Sunday at 23:59:59 UTC time - Universal Time Coordinated) will not exceed 2,000,000 kes, 10,000,000 naira, 1,000,000 birr (ETB), $20,000 USD dollars or €20,000 EUR gross winning, according to the local currency of the player account (the “weekly payout limit”). If the cumulative daily or weekly casino payout on all Betgr8 casino and games tickets exceeds the daily or weekly payout limit, any subsequent winning on each bet will be adjusted accordingly (eg if the cumulative casino payout is 1,200,000 and the limit is 1,000,000 the amount of 200,000 will be deducted from the customer account and it will not be returned).

Casino Payout means: sum of all casino and games winnings in the period minus sum of all the amount staked in the period.

The daily and weekly casino payout limit will be applied per each user or group of users, whether a betting syndicate or customer acting together, or multiple accounts under the same name or part of the same household (“related accounts” ).

If the casino cumulative daily or weekly payout on all Betgr8 casino tickets on all related accounts exceeds the daily or weekly payout limit, any subsequent winning on each bet will be adjusted accordingly.
The Customer will not have the right to receive the winnings exceeding the maximum cumulative payout limit whether or not the Customer was notified at the time of placing their bets.

4. Maximum cumulative virtual payout
The maximum cumulative virtual payout for Betgr8 within any given 24 hour period (between 00:00 and 23:59:59 UTC time - Universal Time Coordinated), will not exceed 1,000,000 kes, 5,000,000 naira, 1,000,000 birr (ETB), $10,000 dollars or €10,000 EUR gross winning, according to the local currency of the player account (the “daily payout limit”). The maximum cumulative virtual payout for Betgr8 per week period (between Monday at 00:00 and Sunday at 23:59:59 UTC time - Universal Time Coordinated) will not exceed 2,000,000 kes, 10,000,000 naira, 2,000,000 birr (ETB), $20,000 USD dollars or €20,000 EUR gross winning, according to the local currency of the player account (the “weekly payout limit”). If the cumulative daily or weekly virtual payout on all Betgr8 virtual tickets exceeds the daily or weekly payout limit, any subsequent winning on each bet will be adjusted accordingly (eg if the cumulative virtual payout is 1,200,000 and the limit is 1,000,000 the amount of 200,000 will be deducted from the customer account and it will not be returned).

Virtual Payout means: sum of all virtual winnings in the period minus sum of all the amount staked in the period.

Virtual game means: any game under Virtual tab, GR8 League, Instant League tab.

The daily and weekly virtual payout limit will be applied per each user or group of users, whether a betting syndicate or customer acting together, or multiple accounts under the same name or part of the same household (“related accounts” ).

If the virtual cumulative daily or weekly payout on all Betgr8 virtual tickets on all related accounts exceeds the daily or weekly payout limit, any subsequent winning on each bet will be adjusted accordingly.

The Customer will not have the right to receive the winnings exceeding the maximum cumulative payout limit whether or not the Customer was notified at the time of placing their bets.

5. Valid Games Bets
A Games Bet is deemed accepted only when the Operator has allocated an identification number (a “Bet ID”) to it. A bet is valid only if you have sufficient funds on your account, otherwise it will be rejected.

6. Betting history
If you wish to view details of your Games Bets at any time, you may check the Bet List available within the relevant Game.

7. Random number generator
To ensure that the Games are completely fair, all results are produced by a random number generator (“RNG”). The methodology of the Operator’s RNG has been evaluated and certified by an independent third party testing company.

8. Connection failures during game play
A ‘Draw’ is the selection of a result for a game on a random basis. Our games are defined as either “Draw On Demand” or “Common Draw” games.

• Draw On Demand Games – A game where the result is unique to each player (eg slot machines, video poker, keno and single-player roulette).

• If connection is lost whilst playing a single-stage Draw On Demand game (eg a scratchcard), the game will be completed automatically for you.

• If connection is lost whilst playing a multi-stage Draw On Demand game (eg a slot machine that has a bonus round), if your game has not yet entered the second stage before loss of connection, the game will be completed automatically for you. Should you have proceeded to the second stage, where possible your game details will be retained so that you can log back in and continue play.

• If, for technical reasons it is not possible to allow game play to continue on your return, in the case of an unfinished Casino game (eg Blackjack), your hand will be completed as a STAND and you must accept the result of the STAND whatever the outcome of the House hand. In the case of a non Casino game (eg a keno game), the game will completed automatically. All bets will be settled (win or lose) in the usual manner.

• When connection is lost during a Draw On Demand game, only the current game is handled. If Auto Play was used by the customer to specify further games, the pending games will be cancelled. No funds will be removed from the customer’s account in relation to the cancelled pending games.

• Common Draw Games – A game where more than one player is able to bet on the outcome of a specific draw, and the draw determines the results for all players (eg. common table roulette). In the case of Common Draw games, draws will proceed even if you are not logged in. Therefore, all Games Bets that were placed successfully prior to connection loss will be honoured and will be settled (win or lose) in the usual manner. If you reconnect to the game before all Games Bets are settled, any remaining unsettled bets will be visible in the bet slip.

• NOTE: In the case of a connection loss in respect of either a Draw On Demand game or a Common Draw Game, you will be able to see your bet details via your Bet List in the specific Game once you are reconnected.

9. Playing for real
To play the Games for real money, you must login to your account using your username and password, as required by the General Terms and Conditions.

10. Playing for fun
To play the Games for fun, select the Play for Fun option. You will then be able to play with virtual money. All winnings or losses will also be virtual.

11. Void bets
In the unlikely event of a Games Bet being declared void, your original stake will be returned. MALFUNCTION VOIDS ALL PAYS AND PLAY. Any technical malfunction of any sort, including but not exclusively software, hardware or connection malfunction, will result in all affected Games Bets being declared void, irrespective of any indicative result.

We further reserve the right to declare a Games Bet to be void if:

• Only partial or incorrect bet details are available;

• We have any suspicion that the customer is participating in fraud, collusion, money laundering or other illegal activities;

• We believe the customer to be under the age of 18 or below the legal age required for gambling in his or her jurisdiction;

• Acceptance of the bet would exceed set game limits;

• The stake amount is not available in the customer’s account;

• An error (human or otherwise) or system failure results in incorrect odds being used;

• Technical faults such as communication failures, defects, interruptions, delays, viruses, denial of service attacks, or data corruption occur; or

• If a technical defect produces excessive or irregular winnings.

Should a bet be settled incorrectly due to error (human or otherwise) or system failure, the settlement will be deemed as invalid and will be reversed. Should the customer have insufficient funds in their account to allow this, the customer will be required to return the necessary amount to the Operator.

12. Games use
The Games are to be used solely for personal entertainment. Any other use of the Games or any related elements (eg graphics, text, etc), including but not exclusively any business or professional use, is strictly prohibited and is a direct infringement of the proprietary and other rights of the Operator, who may take any legal action to enforce such rights.

13. Open Casino Bets
You may redeem your casino winnings within 72 hrs from your bet. Unredeemed casino winnings will be cancelled.

14. Complaints
If you have a complaint regarding the outcome of a bet on any Game, contact the Customer Service team within 72 hours via the email address provided in Contact Us, setting out your complaint in full, including detailed timings. The Operator will investigate the complaint using data from its own systems. You hereby agree that the ultimate complaint decision rests with the Operator acting reasonably in the light of all the available evidence, and is final.

15. Liability
You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the software developer of the Games for any matter, cause or thing involving your participation in the Games or otherwise. You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the Operator in respect of the use, misuse or abuse by you or by any third party of your account, or in respect of the conduct of other customers, or in respect of any technical faults or defects, including but not exclusively those set out in section 11 (VOID BETS).

Whilst the Operator will take reasonable steps to co-operate with a customer who wishes to self-exclude, the customer hereby agrees that the Operator will not be liable if a self-excluded customer gambles with another operator, or if the self-excluded customer continues to gamble with the Operator using accounts with different or rearranged registration details, or if the customer otherwise tries to evade the effect of the self-exclusion.

The Operator’s total liability to you at any time shall not exceed the amount of Game Bet and the amount of the winning.

16. Changes to these rules
The Operator reserves the right to change any of the Games and these Gambling Rules (including any Individual Game Betting Rules) at any time in accordance with the General Terms & Conditions. The current version of the Terms and Conditions is valid for the latest review of the website.